Oy Vey! Soooo, some of you have (me included) received an email this morning stating that the Staples stamp you ordered from the other day should have had a shipping fee attached. And if you want the order placed you will have to pay the shipping or it will be cancelled. We all clearly saw the ad on the site for $0.99 stamps (twice the ad was shown!) and we all clearly saw our carts have “FREE” shipping displayed (thank goodness I have the screen shot above for documentation)
So I called Customer Service (CS). This is the perfect time to stand up for yourself as a consumer. This was their mistake and you should not be penalized. The first, misinformed (or flat out shady) CS rep told me the “ad was not theirs” they were “hacked” and it went “viral on FB”. Then she curtly told me to pay the shipping or it would be cancelled. I immediately asked to speak with her manager and she connected me with the “office of the president” (another CS wing, just higher up I guess).
There I spoke with a great CS rep who, after I forwarded my “pay more or cancel” email, said he would certainly look into being sure my order was placed as shown! I am hopeful at this point that he will come thru and do as he said “stand by what was charged to you”. I will update this post once I get final confirmation.
UPDATE– Just heard back. Apparently they place these orders through a third party (Vistaprint, yeah we know them!). Since that is the case the only thing he could offer is for me to pay the shipping and then he would send me a refund check. No thanks. Sad. 🙁
So, if you want to go the “refund shipping” route, call 888-333-3199 and immediately ask to speak with a manager via the “office of the president”. Even if you don’t want to go through with the order I would call anyway. Voice your displeasure with this whole mess! Or speak out on their Facebook page (I just did!)
Also, I know that some people will say “but if it seems like too good of a thing, you should have known better.” My response is no way! Companies do these kind of “loss leader” deals all the time to get you in their “door”. As long as we aren’t “hacking” it ourselves, we should expect a company to stand by their offers- mistake on their part or not.
OK rant over. And I sincerely apologize if this has been frustrating for you!
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This infuriates me. I just sat on the phone for 25 minutes and was still on hold. I posted on FB with my order confirmation, so we shall see. I hope you keep us posted if you find out anything
So sorry Bev. I agree this is frustrating. The jury is still out on this one. i have heard some people have already received their stamps with no shipping being charged. I also spoke with someone who has been messaging Staples today via FB and he went ahead and paid the shipping and they are going to refund his credit card for the shipping. On principle, I will just pass on my stamps. Here’s to hoping that many of us receive a surprise in our mail (and no extra surprise on our CC statements!)