Big Lots Buzz Club Rewards Program to Get Upgrade on 10/1/13!

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Calling all Big Lots shoppers.  Starting October 1st- the Big Lots Buzz Club Rewards program is changing- for the better!  The best change I see is there is no more minimum purchase required, all purchases will now count toward reaching your next discount offer.

Here are the changes you will notice when the new Buzz Club Rewards® program launches on 10/1/2013:

  • More offers, more often.
  • Receipt look-up within 30 days of a purchase, regardless of the form of payment, so you never worry about finding a lost receipt (Not available in CA, MA or NJ).
  • The ability to login to and see offers just for you!
  • No minimum purchase required; a $20 minimum is no longer required for a purchase to qualify–every purchase counts toward the next offer or discount.

And you’ll still get all of these great Buzz Club Rewards benefits:

  • Special offers available to members only.
  • Advance notice of select new closeouts & buyouts.
  • 2-Day advantage so you are the first to know when your print ad is online.
  • Exclusive access to VIP shopping events.

Big Lots

If you are already a member, just keep on using your current card- you will be automatically changed over to the new program.  Not a member yet?  Join the Big Lots Buzz Club here and get in on the savings! See more details on these changes here.

I am a Big Lots Ambassador and was compensated for this post.  All opinions are my own and, yes, I shop at Big Lots! 

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  1. irene doucet says

    I went to Big Lots today and did not recive my buzz card rewards and my percentage off the items I purchased. I paid a total of $64.88 without the percentage off items (ie: Christmas clearance items) How can I get my percentage refunded.,.

  2. Linda Gregory says

    I need to change name and address and I am having a hard time getting my account to open so I can fix it.

  3. Lillian Jacquez says

    I find it easier to get into the internet to get my rewards at the office, I have not gotten any rewards since you made changes sometime back. Is it possible to have a second e-mail address ( so that I can have access to my rewards. Many times, my internet does not work so well at home.

    I do look forward to my rewards to buy extras when I shop at Big Lots.

    Thank you.

  4. phylis tarbox says

    Yeah, you were paid to shill for Big Lot’s Buzz Club. What use to be 20% off after 10 purchases of st least $20, has now turned into occasional coupons for $5 off a $20 purchase or $15 off of a $60 purchase. Whoopied do. At least they still have Friends & Family weekends occasionally, when you see the store packed with people buying $100s in merchandise and truckloads of furniture at 20% off. Big deal, they can look up my receipt. The changes are a big FAIL and have led me to avoid Big Lots. There sales circulars are a waste of paper and ink, as the “sale” price is the regular in store price. Some genius at there headquarters thought up this mess, which is way less than what it was and is absolutely NO improvement.

  5. phylis tarbox says

    To those complaining about the inability to look up reward points, there are NO MORE reward points based on how much you spend. They occasionally email you the $5/$15 coupon. That’s the “big” improvement.

    • says

      Thanks for sharing your opinion. I actually don’t work at Big Lots. I would suggest you share your concerns with corporate. You can contact Big Lots Customer Care by calling 1-866-BIGLOTS (1-866-244-5687) or emailing

      What I like about the new program is that it isn’t based on how many purchases you make. Honestly I hardly ever hit the rewards on the other system.
      Mary Hoover recently posted..Sunday Newspaper Coupon Inserts for 3/23/14My Profile

  6. Carolyn Taulbee says

    I just wanted to tell you how much i appreciate your mgmt. at the Hazard Ky. BIG LOTS. My mother passed away this past Monday, April 7th 2014. She had a sectional on layaway & was planing to pay it out this week. She had paid almost half of the total amount owed. We needed help with her funeral expenses . Mr. Pence & Mr. Fields were very helpful & so kind in giving us a refund on the layaway. Again Thank you so much.

    • says

      So sorry to hear your mother passed. But glad to hear you had a good customer service experience at Big Lots. While I do not work at Big Lots, I will pass this info along. (you can also contact Big Lots Customer Care by calling 1-866-BIGLOTS (1-866-244-5687) or emailing

  7. jeanne toms says

    I shopped at biglots today and forgot to have my card swiped. How can I get credit for the purchases?

  8. Aggie says

    I purchased over $100 dollars in furniture and have not received any coupons or credits not ads not one single e-mail wonder why?

  9. P.S. Clemmons says

    I have been going to the Big Lots near my home for over 15 years and I want Big Lots upper Management to know that they are one of the best stores relative to customer service I have ever experienced. Every clerk is friendly and helpful and in particular the Manager, Teresa. She is always happy and smiling even when she is dealing with a rude customer! I love this store and wanted to share my opinion with you. The store I am referring to is located at 11145 Menaul Blvd. NE, Albuquerque, New Mexico. Please feel free to contact me by e-mail if you would like further comments from me.
    Thank You! P.S. Clemmons

    • says

      P.S. Clemmons-

      Thanks so much for sharing your positive experience. I love hearing about great customer service! While I do not work at Big Lots, I will certainly pass this info along.

      And if you wanted to share with them directly, you can contact Big Lots Customer Care by calling 1-866-BIGLOTS (1-866-244-5687) or emailing

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